Support
We're here if something goes wrong
Write to us at hello@2wingz.com and a person will answer. Include your shipment reference (it looks like 2W-48201) and we'll find everything else ourselves.
A document is in danger right now
If a seal is broken, a document is late, or a handover went wrong: open the shipment in the app and tap Report a problem. That freezes the payout immediately and puts the case in front of our team — faster than email, and it keeps the money where it is until we've looked.
Common questions
My profile says "Not authorized yet"
Your identity documents are with our team. Until someone releases your profile you can't send a document or post a trip — that's the rule that makes everyone else on 2wingz trustworthy too. It usually takes less than a day. If it has been longer, write to us.
My verification was rejected
You'll see the reason in the app. Most rejections are a photo problem: a cut-off corner, glare across the document, or a selfie that doesn't clearly show your face. Submit again from Account → Verify your identity.
The recipient doesn't have the delivery code
The code goes to the sender, who shares it with the recipient. You'll find it again on the Track screen of the shipment. The traveler cannot complete the handover without it, and that is deliberate.
When am I charged, and when is the traveler paid?
Your payment is authorised when you book and held — not sent. It's released to the traveler only after the recipient confirms delivery with their code. If a problem is reported, the money stays held until our team decides.
I'm carrying a document and something changed
Message the sender from the chat in the app — they can see where their document is, and a short note saves a lot of worry. If you can no longer make the trip, tell us before the pickup so we can find another traveler.
I want my data, or I want my account deleted
Both are in the app under Account → Privacy & GDPR: export everything we hold about you, or erase your account. Erasure anonymises your profile and signs you out; records we must keep for accounting stay, without your name attached.
Still stuck?
hello@2wingz.com — we answer within one working day, and sooner when a document is in transit.