Contact
Talk to a person
hello@2wingz.com reaches us, and a person answers — within one working day, sooner when something is in transit.
If a document is at risk right now
Don't email. Open the shipment in the app and tap Report a problem. That freezes the payout at once and puts the case in front of our team with the photos, the route and the messages already attached. Email means we start by asking you for all of that.
Write to us about
| Subject | Where it goes |
|---|---|
| A shipment, a handover, a traveler or a sender | hello@2wingz.com — include the reference, e.g. 2W-48201 |
| Verification stuck or rejected | hello@2wingz.com. Never send ID documents by email — we only ever accept them inside the app |
| Your data: access, correction, export, erasure | hello@2wingz.com, or do it yourself under Account → Privacy & GDPR |
| Press, partnerships, corridors you want opened | hello@2wingz.com |
Postal address
Fill in the same address as the legal notice. Both stores expect a real address to exist, and consumers have the right to reach you by post.
[LEGAL ENTITY NAME]
[STREET AND NUMBER]
[POSTCODE] [CITY]
Germany
Before you write
Support answers the questions we get most: an unreleased profile, a rejected verification, a missing delivery code, when the traveler is paid, and how to export or erase your data. If your question is there, the answer is faster than we are.
What helps us answer in one reply
- The shipment reference, if it is about a shipment.
- The email address on your account.
- What you expected, and what happened instead.
- Screenshots, if the app showed you something odd.